CAB Spain informs us there is a banking ombudsman system, which is the Bank of Spain.
You can must make your formal written complaint to your bank first stating that you are giving them about two weeks to respond and indicating that you intend to inform Bank of Spain ombudsman if your problem is not resolved.
If you do not have a satisfactory conclusion, you can take the matter up with the ombudsman.
If you are making a complaint or a claim against your bank, do so in writing and present it personally at your bank. Take a copy and ask that to be stamped for your files.
The Bank of Spain suggests that if you have not received as satisfactory result after one or two months, you can make the complaint via them either in writing or online or at any of their branches. Details on their website. The website is in Spanish with a menu to change to English.
The complaint letters must be written in Spanish.
The address of the Spanish ombudsman is:
General Register of the Banco de España
Banco de España
Institutions´ Conduct Department
C/ Alcalá 48
28014 Madrid
Editors Note: The Banking Ombudsman in the UK is completely neutral and extremely effective. Nexonr would be pleased to get feedback from anyone who uses this service in Spain so that we can keep our readers properly informed.
