As the pilots and the cabin crews of Ryanair call strikes during July the Consumer Associations remind customers that the airline must pay compensation for flights cancelled as a result of the industrial action.
The cabin crew strikes have been called for July 25 and 26.
Ryanair need not pay compensation, advises the Consumer Association, if they inform customers affected in advance (within a week to two weeks) and offer alternative transport which departs no more than two hours before the original flight and arrives at the destination no more than four hours later than the original flight would have arrived or if the company informs customers less than seven days before the hour of the flight, another flight, which leaves no earlier than an hour before the original flight and arrives no more than two hours later than the original flight, must be offered.
The Association, Consumur, advises that if the airline fails to comply with either of these requirements they will have to pay established pay economic compensation based on the distance of the flight.
Ryanair must refund the full cost of the ticket if another flight is not offered.
Further, Ryanair must pay compensation for any economic losses such as transport connections, booked accommodation etc.
Consumur has announced that consumers and service users affected by the strike can seek more information from www.consumur.org or call 968 223082.
Readers can also seek advice from the local consumer rights office in the Town Hall but will need to take an interpreter if they don´t speak Spanish.
